Privacy and Record Keeping
The information that is shared during therapeutic sessions with Amy Cox Counselling Services will be treated as confidential. This includes information provided verbally or in written form. All your personal information will be stored, along with session notes, in electronic form on a secure, encrypted storage device.
Confidentiality
There are circumstances where Amy Cox Counselling Services is legally obliged to share information about you and/or about our sessions. These situations are:
Where you have provided written permission to share information with another party.
If I consider you, or someone else, to be at risk of harm.
If I am made aware of a serious crime that has been committed.
If your counselling records are subpoenaed by a court of law.
Please note that Amy Cox Counselling Services is engaged in routine, professional supervision and will on occasion, discuss details of your case with her supervisor. Amy Cox Counselling Services will not disclose any information that will reveal your identity.
Contact Between Sessions
Email or telephone contact must be limited to practical arrangements such as bookings, rescheduling or cancelling appointment times.
Amy Cox Counselling Services are not available to support you outside of business hours. If you are faced with an emergency in between our sessions, please contact emergency services immediately on 000, Lifeline 13 11 14, Mental Health Line 1800 011 511 or the Kids Help Line 1800 551 800.
Termination of Counselling Contract
This counselling contract will end due to mutual agreement once therapeutic goals have been met, or once a pre-agreed number of sessions have been delivered. You have the right to terminate the counselling contract at any time with appropriate notice.
Cancellation Policy
I understand that sometimes plans change and appointments need to be cancelled or rescheduled. I kindly ask that you provide at least 24 hours’ notice where possible.
Appointments cancelled or rescheduled with less than 24 hours’ notice will incur a cancellation fee of 50% of the session fee. This same fee will also apply to missed appointments (no-shows).
This fee reflects the appointment time that has been reserved for you and the limited opportunity to offer that appointment time to another client at short notice. I understand that unexpected circumstances can arise. In these situations, please contact me as soon as possible. I may waive the cancellation fee where there are exceptional or unavoidable circumstances.
If you need to cancel or reschedule your appointment, please contact me as soon as possible.
By booking an appointment, you acknowledge and agree to this cancellation policy.